Last updated: October 16, 2026
RacksBrax USA is operated by Iceberg Outdoor Group (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and disclose information when you visit RacksBraxUSA.com, make a purchase, create an account, or contact us.
Information We Collect
Information you provide: We collect information you submit when placing an order, creating an account, or contacting our team. This may include your name, email address, phone number, billing and shipping addresses, order details, and information included in your communications.
Payment information: Payment information submitted during checkout is processed through our payment service providers. We receive transaction information needed to manage orders, payments, and refunds.
Information collected automatically: Our website and its service providers may collect information such as your IP address, browser and device information, pages visited, interactions with the website, and referring websites.
How We Use Information
We use information to:
-
Process payments and fulfill, ship, and manage orders.
-
Provide order updates and customer support.
-
Maintain customer accounts.
-
Understand website usage and improve our website and services.
-
Help detect fraud, automated bots, and other security threats.
-
Maintain business records and meet applicable legal obligations.
Our Ecommerce Platform and Service Providers
Our store is hosted on BigCommerce, which provides the ecommerce platform used to offer products and process orders.
We disclose information as needed to service providers that help operate our business, including ecommerce hosting providers, payment processors, shipping carriers, website service providers, and analytics providers.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or website security.
Cookies and Similar Technologies
Cookies are small files stored on your computer or device when you visit a website. Our Site uses cookies and similar technologies to support shopping and account features, remember preferences, measure website usage, and help maintain security.
Beginning October 23, 2026, BigCommerce uses an essential security cookie named SHOP_RENDER_VERIFICATION_TOKEN to help detect automated bots. It records whether a browser was detected and when the token was issued, and expires after 15 minutes.
Other cookies may last for a browsing session or remain until they expire or are deleted. You can manage or block cookies through your browser settings. Blocking cookies may affect shopping, checkout, account access, or other website features.
Google Analytics and Tag Manager
We use Google Analytics 4 to understand how visitors find and use our website. Google Analytics may collect information about your device, browser, and interactions with the Site using cookies and similar technologies.
Our website also includes Google Tag Manager, a tool used to manage website tags.
For information about how Google uses information from websites that use its services, visit Google’s partner sites privacy page. You can learn about Google’s browser-based Analytics opt-out tool at tools.google.com/dlpage/gaoptout.
Retention and Security
We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including managing orders, providing support, maintaining business records, resolving disputes, and meeting legal obligations.
We use reasonable safeguards to protect information. However, no method of internet transmission or electronic storage is completely secure.
Your Choices and Privacy Requests
You can manage cookies through your browser settings and update available account information by signing in to your account.
Depending on where you live and the laws that apply, you may have rights to access, correct, delete, or obtain a copy of your personal information, or exercise other privacy choices.
To submit a privacy request, contact info@racksbraxusa.com. We may need to verify your identity before completing a request. Some information may need to be retained for legal, security, or business recordkeeping purposes.
Children’s Privacy
Our Site is intended for a general audience and is not directed to children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can investigate and address it.
Third-Party Links
Our Site may contain links to or embedded content from third-party services. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices or legal requirements. We will post the updated policy on this page, revise the “Last updated” date, and provide additional notice when required by law.
Contact Us
For questions about this policy or to submit a privacy request, contact:
Iceberg Outdoor Group — RacksBrax USA
2195 S Presidents Drive, Suite B
West Valley City, UT 84120
Email: info@racksbraxusa.com
Phone: (385) 220-7200